Once you have found the original sale to return, and selected the products that the customer is returning/exchanging, you need to complete the return by processing payment to a gift card. Gift card refunds are processed differently depending on whether you are an integrated or a non-integrated merchant.
NOTE: You do not need to complete a refund with the same payment method that was used in the original sale. However, if the original sale was processed as a split tender payment, you have to process the refund using a single tender type.
If PAYD Pro PlusTM is integrated with Moneris® payment processing and the Moneris Gift Card program, you will be processing integrated Gift card refunds.
In the POS view, find the original sale you wish to return.
In the Select product(s) for return or exchange popup, select the items the customer is returning. If applicable, add items the customer is taking in exchange.
The POS view reappears and the items selected for return appear on the bill with a negative amount due.
On the Transactions buttons panel, click the Gift Card button.
The Refund - Gift Card screen appears.
Verify the amount being refunded on the left side of the popup and click the Swipe button.
The PINpad displays the "SWIPE OR INSERT CARD" prompt.
Swipe the card on the PINpad.
On the screen, the Activation/Reload popup appears.
Enter the card's 3-digit CVC code into the CVC code field and click the Next button.
NOTE: The Card Validation Code (CVC) is a 3-digit code located on the back of the card.
The system processes the transaction and returns to the POS view. A refund receipt prints.
If you do not have integrated payment processing with Moneris, or do not have the Moneris Gift Card program, you can process a refund to a payment type called Gift Card.
NOTE: Since your payment processing and/or gift card program are not linked to Moneris, processing a non-integrated gift card refund will not return any balance or value onto the customer's gift card.
In the POS view, find the original sale you wish to return.
In the Select product(s) for return or exchange popup, select the items the customer is returning. If applicable, add items the customer is taking in exchange.
The POS view reappears and the items selected for return appear on the bill with a negative amount due.
On the Transactions buttons panel, click the Gift Card button.
The Refund - Gift Card popup appears.
Verify the amount being refunded on the left side of the popup and click the OK button beside the amount.
The system processes the transaction and returns to the POS view. A refund receipt prints.