Troubleshooting e355 issues

If a problem occurs and is listed in the table below, follow the instructions in the table. If the problem is still not resolved, call Moneris Customer Care toll-free at 1-866-319-7450.

Issue

Solution

The e355 screen is black.

The e355 may be powered off, or conserving battery life in sleep mode. Press and hold the green The green circle on a black key. key to power it on (or revive it from sleep mode).

The e355 PIN Pad is paired to the iPad and appears “Connected” in the iPad’s Bluetooth menu, but in the PAYD Pro Plus App, it appears as “Not connected” (The word Pinpad appears in red lettering with a red X indicates the PIN Pad is not connected.).

The e355 PIN Pad may need to refresh its connection to the Apple iPad. Follow these steps to address the issue:

  1. Power off the e355 PIN Pad.

  2. Power on the e355 PIN Pad.

If this doesn’t work, it may need to be “unpaired” and “re-paired” to the iPad.

  1. Power off the e355 PIN Pad.

  2. Unpair the e355 PIN Pad.

  3. Power on the e355 PIN Pad.

  4. Access the e355 configuration screen.

  5. Follow the steps in Pairing an e355 PIN Pad with the Apple iPad (via Bluetooth).   

PIN Pad initialization error in the PAYD Pro Plus App screen.

Tap OK, then contact Moneris Customer Care toll-free at 1-855-423-PAYD (7293).