Scan the receipt barcode or enter the Sale ID in the Refund/Void - Sales Search screen and click the Search button (
).
Use the POS view to void a sale on your PAYD Pro PlusTM system. The view is displayed automatically when you log in.
NOTE: Debit and credit sales can be voided after Cash-Out only if the transactions are in the open batch (i.e., have not yet gone through Batch Close). If you are operating in a multi-lane environment, only transactions in the open batch of the POS in use can be voided.
Voiding a sale takes just two steps:
On the Transactions button panel, click Void/Return.
Scan the receipt barcode or enter the Sale ID in the Refund/Void - Sales Search screen and click the Search button ().
NOTE: You can also search on date (YYYY/MM/ DD) or customer name, phone number or email.
Matching sales appear on the screen.
Void the sale as shown below.
NOTE: For detailed help, see Finding the Original Sale.
You must process a void using the same payment type that was used in the original sale: debit, credit or split payment.
On the Void/Return - Sales Search screen, click the sale's Void button.
When prompted, click Yes.
Click the Swipe or Insert/Swipe button.
Insert or swipe the debit card on the PINpad.
Complete the transaction as prompted.
NOTE: For detailed help, including how to process a non-integrated debit void, see Voiding a Debit Sale.
On the Void/Return - Sales Search screen, click the original sale's Void button.
When prompted, click Yes.
Click the Swipe or Insert/Swipe button.
Insert or swipe the card on the PINpad.
Complete the transaction as prompted.
NOTE: For detailed help, including how to process a non-integrated credit card void, see Voiding a Credit Card Sale.
On the Void/Return - Sales Search screen, click the original sale's Void button.
When prompted, click Yes.
Void the first transaction as you would normally (for more help, see Voiding a Debit Sale or Voiding a Credit Card Sale).
Void the second transaction as you would normally (for more help, see Voiding a Debit Sale or Voiding a Credit Card Sale).
NOTE: For detailed help, including how to process a non-integrated split tender void, see Voiding a Split Tender Sale.