Customer Prompts on the PIN Pad

The table below lists prompts that customers might see during a transaction with the Moneris e355 PIN Pad, the Moneris iPP320 PIN Pad, or the Moneris® PAYD PIN pad, along with the actions to take (if any) when the prompt appears.

 

PAYD PIN Pad and iPP320 PIN Pad

These are prompts that appear on the PAYD PIN Pad and the iPP320 PIN Pad.

NOTE: The prompts appear in this table in alphabetical order.

Prompt

Take the following action:

<Application name > - OK?

 

YES                    NO

The card has dual applications e.g., debit and credit, and one of the applications was selected at the previous SELECT <Application name> prompt.

       To use the  displayed application, press F1 to select YES.

       To return to the previous Select <Application name> prompt, press F4 to select NO.

APPROVED

THANK YOU

OBTAIN CARD

The transaction was approved.

Retrieve the card from the merchant.  

APPROVED

THANK YOU

REMOVE CARD

The transaction was approved.

Remove the card from the chip card reader.   

CANCELLED

OBTAIN CARD

The transaction was cancelled by the customer.

Retrieve the card from the merchant.

CANCELLED

REMOVE CARD

The transaction was cancelled by the customer.

Remove the card from the PIN Pad.

CARD NOT SUPPORTED

The card used is not supported by your Merchant Agreement with Moneris. Try a different card.

CASH BACK

$##.## - OK?

Approve the cash back amount by pressing the green key.

If the amount is not correct, press the red key. See "CANCELLED OBTAIN CARD" in this table for more information.

NOTE: This prompt only appears only if Debit Cashback has been enabled in the Configuration - Settings screen.

ENTER PIN & OK

Enter the PIN (Personal Identification Number) and press the green key.

FORCE POST

$##.##

-----------------------

SWIPE CARD

GLISSER LA CARTE

This message occurs as part of the IVR authorization for offline transactions. See Processing a Credit Card Payment for more information.

Swipe the credit card on the PINpad's magnetic stripe reader.

<TRANSACTION TYPE>

$##.##

-----------------------

SWIPE OR INSERT

CARD

GLISSER OU

INSERER LA CARTE

Swipe the card in the PINpad's magnetic stripe reader.
OR

Insert the chip card into the PINpad's chip card reader.

<TRANSACTION TYPE>

$##.## + $##.## Fee

-----------------------------------

SWIPE OR INSERT

CARD

GLISSER OU

INSERER LA CARTE

This debit transaction also includes a surcharge. (See SURCHARGE in this table for more information).

 

Swipe the card in the PINpad's magnetic stripe reader.
OR

Insert the chip card into the PINpad's chip card reader.

NOTE: This prompt only appears if Debit surcharge has been enabled in the Configuration - Settings screen.

<TRANSACTION TYPE>

$##.##

-----------------------------------

SWIPE, TAP OR

 INSERT CARD

GLISSER, PRESENTER OU

INSERER LA CARTE

Swipe the card in the PINpad's magnetic stripe reader.
OR

Insert the chip card into the PINpad's chip card reader.

OR

Tap the contactless card against the PINpad's embedded contactless reader (the contactless reader is embedded behind the PINpad's display screen).

<TRANSACTION TYPE>

$##.## + $##.## Fee

-----------------------------------

SWIPE, TAP OR

INSERT CARD

GLISSER, PRESENTER OU

INSERER LA CARTE

This debit transaction also includes a surcharge. (See SURCHARGE in this table for more information).

Swipe the card in the PINpad's magnetic stripe reader.
OR

Insert the chip card into the PINpad's chip card reader.

OR

Tap the contactless card against the PINpad's embedded contactless reader (the contactless reader is embedded behind the PINpad's display screen).

NOTE: This prompt only appears if Debit surcharge has been enabled in the Configuration - Settings screen.

PURCHASE

$##.## - OK?

Approve the total purchase amount (including Cash Back if entered) by pressing the green key.

If the amount is not correct, press the red key.  See "CANCELLED OBTAIN CARD" or "CANCELLED REMOVE CARD" in this table for more information.

SELECT

<Application name>

YES              NO

The card has dual applications e.g., debit and credit.

       To select the displayed application, press F1 to select YES.

       To view the next available application, press F4 to select NO.

SELECT ACCOUNT

 

CHQ           SAV

A debit card has been used. Select the account type: select CHQ for Chequing or select SAV for Savings.

SELECT LANGUAGE

CHOISIR LANGUE

 

ENGL        FRAN

The card entered has dual languages.

       For English prompts, press F1 to select ENGL.

       For French prompts, press F4 to select FRAN.

SURCHARGE

$##.## - OK?

Surcharge has been enabled on the terminal for debit transactions.

The customer can do one of two things:

  • Press the green key to proceed with the transaction.
    OR

  • Press the red key to cancel the transaction and return to the WELCOME/BONJOUR screen.

NOTE: This prompt only appears if Debit surcharge has been enabled in the Configuration - Settings screen.

 

Moneris e355 PIN Pad

These are prompts that appear on the e355 PIN Pad.

NOTE: The prompts appear in this table in alphabetical order.

Prompt

Take the following action:

The Purchase prompt verifying the amount of the sale.

Confirm the amount of the purchase and press the green Green circle on a black key. key.

The Enter Tip Amount prompt for tip entry.

       Key in the amount to leave for a tip and press the green Green circle on a black key. key.
OR

       Press the green Green circle on a black key. key to bypass the prompt and not leave a tip.

The Insert/Tap/Swipe prompt for card entry.

Swipes, taps or inserts their card (or mobile form factor).

The Select Account prompt for account selection on a debit card.

       For chequing, press the 1 key.

       For savings, press the 3 key.

The Enter PIN & OK prompt for PIN entry.

Key in the Personal Identification Number (PIN) and press the green Green circle on a black key. key.

The Please Wait Do Not Remove Card prompt.

Wait while the transaction is processed. ("DO NOT REMOVE CARD" displays if a card was inserted).

The Approved Thank You Obtain Card prompt

Retrieves the card.

OR

Removes the card from chip reader.

NOTE:   The PIN Pad beeps until the card is removed.

The Approved Thank You prompt.

This appears if the card was tapped.

The Welcome/Bonjour screen.

Return the PIN Pad to the merchant.

 

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