Prompt
Take the following action:
APPROVED
THANK YOU
OBTAIN CARD
The transaction was approved.
Retrieve the card from the merchant.
APPROVED
THANK YOU
REMOVE CARD
The transaction was approved.
Remove the card from the chip card reader.
OBTAIN CARD
The transaction was cancelled by the customer.
Retrieve the card from the merchant.
CANCELLED
REMOVE CARD
The transaction was cancelled by the customer.
Remove the card from the PIN Pad.
CARD NOT SUPPORTED
The card used is not supported by your Merchant Agreement with Moneris®. Try a different card.
CASH BACK
$##.## - OK?
Approve the cash back amount by pressing the green OK key.
If the amount is not correct, press the red 
key. See CANCELLED OBTAIN CARD in this table for more information.
NOTE: This prompt only appears if Debit Cashback has been enabled in the Configuration - Settings screen.
ENTER PIN & OK
Enter the PIN (Personal Identification Number) and press the green 
key.
FORCE POST
$##.##
------------------------------------
SWIPE CARD
GLISSER LA CARTE
This message occurs as part of the IVR authorization for offline transactions. See Processing a Credit Card Payment for more information.
Swipe the credit card on the PIN Pad's magnetic stripe reader.
<TRANSACTION TYPE>
$##.##
-----------------------------------
SWIPE OR INSERT
CARD
GLISSER OU
INSERER LA CARTE
Swipe the card in the PIN Pad's magnetic stripe reader.
OR
Insert the chip card into the PIN Pad's chip card reader.
<TRANSACTION TYPE>
$##.## + $##.## Fee
-----------------------------------
SWIPE OR INSERT
CARD
GLISSER OU
INSERER LA CARTE
This debit transaction also includes a surcharge. (See SURCHARGE in this table for more information).
Swipe the card in the PIN Pad's magnetic stripe reader.
OR
Insert the chip card into the PIN Pad's chip card reader.
NOTE: This prompt only appears if Debit surcharge has been enabled in the Configuration - Settings screen.
<TRANSACTION TYPE>
$##.##
-----------------------------------
SWIPE, TAP OR
INSERT CARD
GLISSER, PRESENTER OU
INSERER LA CARTE
Swipe the card in the PIN Pad's magnetic stripe reader.
OR
Insert the chip card into the PIN Pad's chip card reader.
OR
Tap the contactless card against the PIN Pad's embedded contactless reader (the contactless reader is embedded behind the PIN Pad's display screen).
<TRANSACTION TYPE>
$##.## + $##.## Fee
-----------------------------------
SWIPE, TAP OR
INSERT CARD
GLISSER, PRESENTER OU
INSERER LA CARTE
This debit transaction also includes a surcharge. (See SURCHARGE in this table for more information).
Swipe the card in the PIN Pad's magnetic stripe reader.
OR
Insert the chip card into the PIN Pad's chip card reader.
OR
Tap the contactless card against the PIN Pad's embedded contactless reader (the contactless reader is embedded behind the PIN Pad's display screen).
NOTE: This prompt only appears if Debit surcharge has been enabled in the Configuration - Settings screen.
PURCHASE
$##.## - OK?
Approve the total purchase amount (including Cash Back if entered) by pressing the green key.
If the amount is not correct, press the red key. See CANCELLED OBTAIN CARD or CANCELLED REMOVE CARD in this table for more information.
SELECT ACCOUNT
CHQ SAV
A debit card has been used. Select the account type: select CHQ for Chequing or select SAV for Savings.
TIP OPTIONS
$ % NONE
Select the type of tip to leave to an employee:
-
Press the F1 key to select $. Choosing this option enables the customer to enter a dollar amount to leave for staff. See ENTER TIP AMOUNT in this table for more information.
-
Press the F2 key to select %. Choosing this option enables the customer to enter a tip percentage to leave for staff. See ENTER TIP % in this table for more information.
-
Press the F4 key to select NONE. Choosing this option bypasses any tip entry.
ENTER TIP AMOUNT
$0.00
Key in a dollar amount to leave as a tip for an employee and press the green key. For example, to leave a tip of $1.50, key in "150".
ENTER TIP %
Key in a tip percentage (without the period delimiter), then press the green key. For example, to leave a tip of 18%, key in "18".
SELECT LANGUAGE
CHOISIR LANGUE
ENGL FRAN
Select the language in which prompts will be displayed. Select ENGL for English or FRAN for French.
$##.## - OK?
Surcharge has been enabled on the terminal for debit transactions.
The customer can do one of two things:
-
Press the green
key to proceed with the transaction.
OR -
Press the red
key to cancel the transaction and return to the WELCOME/BONJOUR screen.
NOTE: This prompt only appears if Debit surcharge has been enabled in the Configuration - Settings screen.
SWIPE OR INSERT
CARD / GLISSER
OU INSERER CARTE
This prompt appears when the customer is processing a gift card transaction as follows:
-
activating/reloading a gift card - refer to Activating or Reloading a Gift Card for more information.
-
paying with gift card - refer to Processing a Gift Card Payment for more information
-
deactivating a gift card - refer to Deactivating a Gift Card for more information
-
looking up a gift card balance - refer to Gift Card Balance Inquiry for more information.
NOTE: This prompt only appears if your business uses integrated Gift Card processing with Moneris.